How on Earth Does This Work?
Hiring Equipment from Everything Audio Couldn't Be Easier...
Never hired equipment before? Don't worry—you certainly won't be the first.
We've built our brand-new online hire shop to be as simple as possible, whether you're organising a birthday party, wedding, corporate event or just need a speaker for the weekend.
Below you'll find answers to the questions we get asked every day.
I've never hired equipment before. Is it difficult?
Not at all!
Our online booking system has been designed so anyone can use it. Simply browse our equipment, choose what you'd like to hire, select your dates and checkout.
If you're unsure what you need, just give us a call—we're always happy to help.
How do I know what's available?
Every product on our website has a live availability calendar.
If it's available for your chosen dates, you can book it immediately.
If it's already booked, the system will let you know, Always give us a call if this is the case, as we may just have an alternative for you.
We’re a school. Are your engineers DBS checked?
Yes, absolutely. The safety and wellbeing of children and young people is something we take extremely seriously.
Installing and maintaining audio-visual equipment in schools, academies and colleges is a key part of our business, and all engineers attending educational settings hold Enhanced DBS checks. Copies of our DBS certificates can be presented to the school reception upon arrival, or provided in advance if required.
In addition, Everything Audio has a comprehensive Safeguarding Policy, and all of our engineers understand the importance of following each school's safeguarding procedures, signing in correctly, wearing identification where required, and working in accordance with the school's policies at all times.
We understand the trust schools place in contractors working on their premises and are committed to maintaining the highest standards of professionalism, safeguarding and conduct.
For more information, please visit our main website to view our full Safeguarding Policy or contact our team if you have any specific requirements before your booking.
Do I need to book cables separately?
If you've booked one of our hire bundles or packages, don't worry—we'll always make sure all the necessary cables and accessories are included so everything works straight out of the box.
If you've hired individual items and you're unsure whether you need additional cables, don't panic. We would never knowingly let a customer leave without the correct leads or accessories needed to connect their equipment.
Our friendly, knowledgeable team will check your order before collection or delivery and make sure you have everything you need for a successful event. If we think you've missed something, we'll let you know and help you get the right equipment before you leave.
Do you only hire to businesses?
Not at all.
We hire equipment to members of the public, wedding couples, DJ's, bands, Schools, businesses, event organisers, venues & trade customers.
Everyone is welcome.
When do I collect the equipment?
Once your booking is confirmed, we'll contact you to arrange a convenient collection time.
We'll also explain everything you need to know before you leave.
Do I have to pay online?
No.
You can either pay securely online during checkout or choose pay on collection, Or if you are an approved trade account customer, your order will be put onto your account.
Do you offer delivery?
Yes! We offer both delivery and collection throughout Darlington, County Durham and the wider North East.
Where your hire includes equipment that requires assembly or setup, our team will position it, connect it correctly and carry out basic testing to ensure everything is working before we leave. For simpler items that don't require installation, we'll make sure you're happy with the equipment and answer any questions you may have.
If you're collecting the equipment yourself, we'll still happily explain how everything works and make sure you have everything you need before you leave.
Not sure whether your equipment requires setup or if delivery is the best option? Just get in touch with our friendly team—we'll be happy to advise you and recommend the most suitable option for your booking.
What if something stops working?
Firstly, don't panic.
Give us a call as soon as possible.
Many issues are simply cables becoming unplugged or a setting accidentally being changed.
We'll try to resolve the issue over the phone first.
If replacement equipment is available and appropriate, we'll do everything we reasonably can to get you back up and running.
Is your equipment clean and good quality?
Absolutely.
We take great pride in the quality and presentation of every item we hire. Before leaving our premises, all equipment is thoroughly cleaned, tested and inspected to ensure it is in excellent working order and ready for your event.
We invest in professional, industry-trusted brands rather than cheap consumer equipment, so you can expect reliable performance and exceptional sound and picture quality every time you hire from us.
Whether you're hiring a single speaker for a birthday party or a complete sound and lighting system for a large event, you can be confident that your equipment will arrive clean, well-maintained and ready to perform.
Can I hire equipment for longer periods?
Absolutely.
Our online hire shop is designed around our most popular hire periods, with fixed pricing for 3-day and 7-day hires. However, if you need equipment for longer, simply get in touch and we'll be happy to provide you with a bespoke quotation tailored to your requirements.
If you're hiring a large quantity of equipment or planning a bigger event, we'd also recommend contacting us before placing your order. Our experienced team can help ensure you have everything you need and may be able to suggest more cost-effective options.
Don't forget, we offer much more than just equipment hire. We also provide full production services, where our experienced team can deliver, install, operate and remove the equipment for your event, leaving you free to enjoy the occasion.
Looking for a longer-term solution? Ask us about our installed hire service, where we professionally install high-quality audio-visual equipment at your venue for a simple monthly payment, with ongoing maintenance and support included. www.eaudione.co.uk
What happens if the equipment is lost, stolen or damaged? Do I need insurance?
We understand that accidents can happen, and our aim is always to be fair and reasonable.
From the moment the equipment is collected or delivered until it has been returned and checked by our team, you are responsible for keeping it safe and secure. We ask that all equipment is treated with care, protected from the weather, and never left unattended in unsecured locations.
If any equipment is lost, stolen or damaged during the hire period, please contact us as soon as possible. We'll assess the situation and work with you to find the best solution. Depending on the circumstances, you may be responsible for the cost of repairing or replacing the affected equipment, as detailed in our Hire Terms & Conditions.
For most smaller hires, you won't need to arrange insurance. However, for larger or higher-value hires, we may ask for a refundable security deposit or proof of suitable insurance before releasing the equipment. If this applies to your booking, we'll let you know in advance.
If you're ever unsure about your responsibilities or have any concerns before booking, our friendly team will be happy to answer any questions.
Can I cancel my booking?
Of course! We completely understand that plans can change, and we'll always do our best to help.
If you need to cancel your booking, simply let us know as soon as possible. The more notice you can give us, the better, as it allows us to make the equipment available for other customers.
f you're unsure or need to make changes to your booking instead, just get in touch with our friendly team—we're always happy to help.
Why should I hire from Everything Audio?
Because we genuinely care that your event goes well.
When you hire from us, you're not just collecting a speaker from a warehouse.
You're hiring from a local team with years of experience in professional audio, lighting and events.
Every piece of equipment is tested before it leaves us, and if you need advice, we're only a phone call away.
Whether you're hiring one speaker for a birthday party or equipment for a large event, we'll treat your booking with the same level of care and attention.
Still got a question? Not sure what you need?
Don't worry! Give us a call on 01325 605013 or send us a message. We'll happily recommend the right equipment for your event—whether you're hosting 20 guests or 2,000. We'd much rather help you choose the right package than have you hire too much or too little.